facebook pixel

Help Center

OnlineTires.com will provide friendly service from an experienced staff of tire and wheel technicians that will answer any inquiry you may have. We encourage you to contact us for any questions and we will glad to assist you throughout the day. Below are few common questions that you may have:

 

Signature Release

If your worry is to remove the signature from the package due to be sent to you, please take note of the following. OnlineTires.com do understand that there are some consumers who wish to remove their signatures from packages, and we just want to make sure that all were clarified with how our online tires store would deal with it. Signing this waiver may cause delay on delivery and may also cause for us to get additional documentations. Once request has been submitted, this only means that consumers accept the full liability of lost and damaged packages during transit. If all is good and clear, kindly fill out the form below for the signature waiver request.

Shipping

As a known onlinetires.com store and its active engagement on providing top notch products and services, we make sure that the orders could be easily taken by our accommodating representatives through the phone. OnlineTires.com makes sure that all transactions would be hassle-free. From the secured platform used for credit card transactions down to the couriers in partnered with, on delivering the best wheels and tires packages with convenience within a reasonable time.

Some of our partners on committing with a smooth delivery are UPS, DHL, FedEx and USPS, which are also the major courier companies that all online stores utilize. You could monitor and track the orders and deliveries as these couriers offer a real time tracking system on their website for consumers to visit when looking for the status of their orders. Please be informed of some products and auto parts that need to be customized, as this would give an extra number of days to the normal delivery timeframe of 24-48 hours.

Please take note that there may be extra shipping charges to HI, PR, AK, APOs, and Canada. Customers are normally being notified with the quote before charge would be done on their credit cards. Please feel free to ask for an international shipping quote as our representatives are well-trained to explain it to our consumers. Any arrangement out of our usual process could be done through email or phone. Please take note that for international shipments, customers are expected to follow their local laws diligently, including taxes and brokerage fees. OnlineTires.com is not responsible for these other additional fees that would come up during the international shipment.

Deal with an online store which is willing to give the best deals to its consumers. Experience what OnlineTires.com could offer!

Secured Shopping

Built with trust and dependability, shopping for wheels and tires packages with OnlineTires.com is never an issue because we partner with varieties of secured server connections on delivering the best service and security to our consumers. Confidential information such as credit card information would never be accessed by hackers, which are the normal worries of online buyers, as we do make sure that the system, we use are highly encrypted like SSL encryption to remain privacy. OnlineTires.com also make sure that our warehouse and offices are highly oriented with staffs that are committed on delivering a highly secured place for buyers when it comes to identity theft and all online worries.

Product Return

As we do all transactions online, we also make sure that it would be convenient for consumers to reach out to Online Tires if ever they have found any defect or damages on wheels and tires packages that are purchased. We give our consumers an easy-access to send us feedback and return to us the damaged product that is purchased, by just simply filling out the form below.

If you have found damage on the product you received, please make sure to contact us right away on (562) 977-8550 and there is a specialist who would assist you on what to do and expect during the return process. Returns must be done within 7 days from the time it was purchased, in line with our return policy. Please take note that we do have eligibility requirements as well for a possible return and one is to ensure that the product was never used prior to the return.

Kindly ensure that you were able to get an authorization number from the person you spoke with from our Customer Support Specialist, as this would be an essential information once product has been returned. Here are some of the important details to take note of:

Please refer to the return instructions below on making sure that there will be no shipping damage will happen.

TO DO’s when returning Tires Only

  • Call OnlineTires.com on (562) 977-8550. and get an authorization number for returns.
  • Please make sure that the products are on their original packaging. Ensure straps are not broken. Kindly return the tires individually and do not tape the tires together as this may cause further damage or worse, may lost the other tire. OnlineTires.com won’t be responsible for any missing pair.
  • The product should not be used or damaged in any way
  • Please take note that the following information should be noted on the returned product even when attached to another tire:
    • Return Address: 4490 Ayers Avenue, Vernon CA 90058
  • A packing slip with an authorization number securely taped on the return package or tires.

TO DO’s when returning Wheels Only

  • Call Onlinetires Customer Service Number at (562) 977-8550.

TO DO’s when returning Wheels and Tires Packages

  • Call Onlinetires Customer Service Number at (562) 977-8550.

PRIVACY STATEMENT

OnlineTires.com is committed to give its consumers with a secure shop that would give importance to every detail or personal information being given on each transaction. We are highly committed on dealing with our consumers using a highly encrypted system that would give peace of mind to our users when it comes to their personal data in accordance with the federal laws. If there’s any concerns you may have, feel free to reach us on (562) 977-8550.

CONSUMER’S INFORMATION

Here in Online Tires, as your trusted shop for high quality tires, wheels, and other auto parts worldwide, we make sure that your loyalty is equivalent to the trust you could give us. By going through this statement, you may learn the information we will need to collect from you, as well as how we keep it secure.

COLLECTING DATA

We may need to collect information such as your name, phone number, email address, physical address, and credit card information but we are committed on giving a secured online platform for our consumers, as we are also trusted with this confidential information, so we make sure to keep this with high importance. We update you with our best deals, wheels and tires packages, discounted offers and updates to your email. As long as you have an active account with Online Tires, we opt to retain these details for an easy and hassle-free transaction. If you wish to have this deleted from our platform, you could simply email us on the email address shown at the bottom of the page, and we would surely be able to assist you accordingly.

COOKIES

Whenever using the computer or internet, the browser used always keep a bit of information on your hard drive which is also known as cookies. OnlineTires.com does not use cookies that will make you worry for your personal information such as name or credit card numbers. In fact, the cookies we use are only for us to identify the preferences you have such as the picks you have on our cart, the number of times you visited the site, and previous purchases. This will help us provide a better purchasing experience of whatever you need.

OnlineTires.com reserves its right to get a contract with some third-party companies that may get cookies on our behalf. But we ensure these details won’t be shared to any other companies other than Online Tires. OnlineTires.com reserves its right to get a contract with some third-party companies that may get cookies on our behalf. But we ensure these details won’t be shared to any other companies other than Online Tires.

THIRD PARTY COOKIES

The need for our partners, service providers, affiliates, and tracking utility company’s use of cookies is part of our Privacy Statement. OnlineTires.com do not have access to these cookies but rest assured that they only use session ID cookies to collect information and potential regarding some promotions or partnerships that may evolve based on consumer’s needs and preferences.

WEB BEACONS

The GIF’s or electronic images you see on our website, along with the cookies are all utilized by OnlineTires.com to ensure an accurate study of getting the right statistics as to how often or how our website is being used by consumers. This will help improving our marketing campaigns and deals for our customers. It will also help us identify the number of times links on the website are being visited.

WHAT DOES ONLINE TIRES DO WITH ALL THE INFORMATION COLLECTED

All information collected from our website is only used for processing your orders, as well as the newsletter we also share to customers. Some details are used for confirming and keeping on track of your orders, also to provide some marketing promotions, events, and great deals. OnlineTires.com never share this information to third party companies unless as stated on this Privacy Statement.

When you give us your mailing address, we can provide access to the latest products and offers we have. If you do not wish to receive it, you may always reach out to us by phone or email. You could also send us a letter on our mailing address.

OnlineTires.com is a trusted brand for getting the best auto parts like wheels, tires, rims, and many more. Upcoming deals, events, and latest launches of our products which we know you may be interested in, are also one of the possible reasons to contact you. If you do not wish to be contacted due to this, kindly reach out to us. OnlineTires.com never shares your telephone number to any other companies and we hold to this commitment.

OnlineTires.com reserve its right to give and disclose personal and sensitive information as required by law and when our company deem the sharing and disclosure to be necessary in assuring that our rights are protected or comply with legal matters, court orders, or judicial proceeding on our site.

SERVICE PROVIDERS

OnlineTires.com would have some third-party companies to improve our services like Support, Delivery services and Payment processing. Some personal information may need to get some personal information to support their purpose but OnlineTires.com do have a legal agreement that this would only be used for their given services.

EMAIL

OnlineTires.com never share your email address to any other companies. What we do to your email address is just for internal purposes like processing your orders, sharing offers, dealing with queries and concerns, and some more services we have. If you want to disengage from these contacts from us, you could always reach out to us, and we will ensure a prompt action. However, you may still receive any emails from us especially if there are any present or outstanding orders you have with our company.

LINKS

As you browse through the website, you will come across some links that may lead you into other websites. OnlineTires.com is not held liable for their privacy practices so keep in mind to always read their privacy statement before sharing any information as they may have different ways and practices than ours.

DATA RETENTION

Since you are visiting or website to purchase the products you need, it means that you may have your records on our website. As long as you have an active account with Online Tires, we want to keep your records. If there’s any request for these to be deleted or for your account to be deactivated, please send us an email. Meanwhile, OnlineTires.com wishes to keep this information as much as possible to resolve any disputes, implement agreements, and follow to our legal obligations.

OUR SECURITY MEASURES

All transactions made on our website, is being done using a secured server connection. It also includes any transfer of customer’s details. In line with our security measure, our shop is highly ensured to be a safe place from theft, loss, or misuse of your information. Also, OnlineTires.com uses SSL encryption to secure transactions including your credit card.

For any instances that there will be modifications needed in order to improve our services, all possible pages will be updated accordingly. This will ensure that all customers visiting the website will have visibility to all information required to be shared. We keep our right on having some modifications on our Privacy Statement so keep in mind to always review the statement. If any of these statements will be changed, you will surely be notified on this page via email or an announcement on the homepage will be made.

For any updates concerning our Privacy Statement, OnlineTires.com would surely provide updates as we are engaged on giving our customers with a peace of mind when doing their transaction online. Trust and reliability are what we offer, not just by the products and services we give, but also on engaging with our consumer’s personal information.

Price Match Request

Getting wheels and tires packages within your budget is not a challenge anymore. Here in Online Tires, we do offer “Price Match”, which would surely provide the best equivalent deal if you have found a store that offers the same product within your preferred price allotted or let’s say, within your budget. We are always committed on giving you the best package you would love. Deal with OnlineTires.com and you would surely be guaranteed with a highly reliable auto parts in a very affordable price.

Just fill out the form below and we’ll take care of everything to ensure you get to buy rims or shop for wheels for cheaper, even if it’s been a year since you purchased those tires.

Order Status

You do not have to wait clueless for days about your orders at Online Tires. If you want to check the status of your wheel and tire packages, simply fill out the form with the needed information below to get notified on the order’s status.

Lost Package

OnlineTires.com aim to be the best online tires store to deliver not only high-quality products, but also the best quality of service we could offer. As much as we want to make the process flawless, we could not control the transit of your package. If you are having a hard time tracking your order, you may fill out the form below to report the incident. OnlineTires.com will address the issue as soon as possible.

Defective Package

At Online Tires, we aim to provide quality wheel and tire packages as customer’s satisfaction is our top priority. We ship out your orders at its best condition. However, we cannot control the handling of the package once it’s shipped. If your package has any defect or damage, OnlineTires.com can issue a replacement or refund. Simply fill out the form below in order for us to assist you.

Contact US

At Online Tires, we believe that high-quality products and services do not need to be expensive. We aim to be the household name when it comes to cheap wheel and tire packages. While we are doing our best to provide great brands at its affordable prices, we are also striving to provide the best assistance and after-sales services. We made it possible by providing various media to contact us. You can reach us through phone, live chat, email, or even snail mail. If you have any other concerns regarding your orders, we have provided form for you to fill out and send in your requests.

We will respond to all emails, please allow 24-48 hours for a response.

You can visit our office during business hours:

Monday - Friday | 8AM - 6PM PST

Phone: (562) 977-8550

Email: [email protected]

Change Delivery Address

OnlineTires.com got you whether you moved to the nearby city or other coast! It could be hard to look for a new trusted dealer since OnlineTires.com is the cheapest place to buy tires and wheels.

We made it easy for you, simply fill out the Change Address request form to update your information and for us to deliver your order to your new address. However, you might need to present added documents to validate the request and may experience some delays for your next delivery.

Cancel Order

Since OnlineTires.com is after customer’s satisfaction, we are doing our best to grant every possible request. Whether you want to get something else from our shop or want to purchase from other online tires store, you are allowed to cancel your order as long as the package has not been shipped yet. Simply fill out the cancellation form and we are going to cancel the transaction.